Privacy policy
Last updated: 2026-11-10. Applies to the ChatSnapshot app for Microsoft Teams and to chatsnapshot.com.
In short: ChatSnapshot runs in your Teams window. It reads only the chat or channel thread you choose, with your own Microsoft sign-in, and saves the file in your own OneDrive. No message, name, picture or file from your chats is ever sent to us. If your organization buys ChatSnapshot Pro, Stripe handles the payment.
Who we are
ChatSnapshot is made by Tenhatch (“we”). Contact: support@tenhatch.com, or by post at 26500 W Agoura Rd, Ste 102 #549, Calabasas, CA 91302, USA.
What ChatSnapshot reads, and where
When you press Save, ChatSnapshot asks Microsoft Graph, from your Teams window and with your own sign-in, for the messages of the chat or thread you chose (with their senders' names, times and pictures) and for your own name. It turns them into a PDF, Word or HTML file in your Teams window and saves that file in the ChatSnapshot folder of your own OneDrive. It can read only chats and channels you are already in.
The Microsoft permissions ChatSnapshot asks for, and why:
| Permission | Why |
|---|---|
| Read your chat messages (Chat.Read) | To read the chat you choose to save |
| Read channel messages (ChannelMessage.Read.All), and the names of your teams and channels | Only if you choose to save channel threads |
| Have full access to your files (Files.ReadWrite) | To save the file in the ChatSnapshot folder of your OneDrive; ChatSnapshot does not open your other files |
| Sign you in and read your profile (User.Read) | To put your name on the file as the person who saved it |
What is kept, and where
| What | Where | How long |
|---|---|---|
| The files you save | Your own OneDrive | Until you delete them |
| Your sign-in (Microsoft's access token) | Only in the ChatSnapshot tab while it is open | Gone when you close the tab |
| Whether your organization has Pro (remembered so it is not asked on every save) | Your Teams window's own storage | 12 hours |
| If your organization buys Pro: the buyer's email, the plan, and a one-way code made from your organization's Microsoft 365 id | Stripe, our payment provider | As long as the plan runs, and as tax law requires after |
To check whether your organization has Pro, ChatSnapshot sends our server only that one-way code, never your name, your email or anything from a chat. Our server keeps nothing: it asks Stripe and answers. Our host (Vercel) keeps short technical logs of requests to chatsnapshot.com, as every website host does.
Payments
ChatSnapshot Pro is bought on Stripe's checkout page, which ChatSnapshot opens in your browser. Stripe's own privacy policy applies to what you enter there. We do not see card numbers.
What we never do
- We never receive, store or read your messages, pictures or files.
- We never sell or share personal information, and ChatSnapshot has no ads and no tracking.
- We never use your chats to train AI.
Your choices
You can remove ChatSnapshot from Teams at any time, and remove its permissions in your Microsoft account's app settings (or your admin can, for everyone). Files you saved stay in your OneDrive until you delete them. To ask about or delete billing information, write to support@tenhatch.com.
Changes
If this policy changes, the date at the top changes too.