Help and support

Write to support@tenhatch.com. We answer every message, usually within one working day.

Save a chat

1. Open ChatSnapshot in Teams (from Apps, then pin it to the left if you like).
2. Press Connect with Microsoft the first time, and allow the permissions.
3. On Chats, pick a chat (the search box finds it by name).
4. Pick PDF, Word or HTML, and press Save to OneDrive.
5. When it is done, Open in OneDrive opens the file. It is in the ChatSnapshot folder.

Save a channel thread

On Channels, press Allow channel threads, pick the team and the channel, then the thread. Reading channels always needs your organization's approval (below).

For admins: approve ChatSnapshot once

Microsoft lets only admins approve apps that read Teams chats in most organizations. One approval turns ChatSnapshot on for everyone; each person can still save only the chats and channels they are in, with their own sign-in. Nothing from a chat leaves your Microsoft 365: ChatSnapshot runs in each person's Teams window and saves to their own OneDrive.

1. In the Teams admin center, open Teams apps, then Manage apps.
2. Find ChatSnapshot and open its Permissions tab.
3. Review the permissions and press Accept (a Global Administrator can do this).

Or open the approval link that ChatSnapshot shows to people who need it. The permissions are listed on the privacy page.

Common questions

A picture says “Picture not available”

Teams keeps some older pictures where Microsoft Graph cannot fetch them. The rest of the file is complete.

Some early messages are missing

Teams gives each person only the history they can see, for example from when they were added to a chat.

It is slow on a very long chat

Microsoft gives at most 50 messages at a time and sometimes asks apps to wait; ChatSnapshot waits and goes on by itself. Leaving out pictures or choosing dates makes it faster.

Can I download the file instead?

Yes: after saving, press Download a copy.